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‎03-30-2019 02:03 PM - edited ‎03-30-2019 02:22 PM

HP Recommended
Product: Spectre x360 15-bl012dx
Operating System: Microsoft Windows 10 (64-bit)

Hello, I am just wondering what support I can get for my laptop that randomly started smoking/burning up via the charging port. It just suddenly started smoking/burning while charging one day. I smelled something burning so I looked around and obviously just assumed it was someone in the kitchen until I actually saw the smoke coming out of the charging port on my laptop while it was on my lap. I quickly disconnected the charger and turned it off. It's a few months out of the one year warranty it had but it shouldn't just start burning up like that randomly. A quick search shows similar things happening with others. What support can I get for this? 

5 people had the same question
1 REPLY 1

‎03-30-2019 08:33 PM

HP Recommended

@BLNKT

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information such as serial numbers and case details.

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Community.

I work on behalf of HP.
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