• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
HP Recommended
Victus by HP 16.1 inch Gaming Laptop PC 16-s1000 (90P67AV)
Microsoft Windows 11

Hello, I've got a Victus 16 Gaming laptop s1011nt and it has been 35 days since I bought it. There is a problem at the bottom case just between the screws those are under touchpad. When I press or hold from there it gives a snap or click like sound. And the case is moving in while i pressing. So i can make request to change my product, right?

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi @USER20241005176 

 

Yes, you should make a warranty claim, then HP will indicate if the product will be repaired or replaced.

- if I can help solve your question or issue, please click on ACCEPT AS SOLUTION or click the YES button if my answer was helpful.

View solution in original post

2 REPLIES 2
HP Recommended

I forgot to ask, is it a problem may cause bigger problem or something that not that bad i can dont think about and continue to use like this.

HP Recommended

Hi @USER20241005176 

 

Yes, you should make a warranty claim, then HP will indicate if the product will be repaired or replaced.

- if I can help solve your question or issue, please click on ACCEPT AS SOLUTION or click the YES button if my answer was helpful.
my testing
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.