• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎04-01-2021 03:33 PM

HP Recommended
Product: HP Pavilion 15-cs0511sa
Operating System: Microsoft Windows 10 (64-bit)

When I sometimes boot my laptop, I receive a message saying something along the lines of "warning, battery low. Replace for optimum performance - error 601" or something like that. I've done some looking around online, and found two different ways to check the battery. The first way is through the diagnostics tool (through the HP pc hardware diagnostics tool), and the second one using the HP support assistant. Both of these tests resulted in a 'pass' - it said my battery wasn't in need of replacing, and that it was roughly 57% of the design capacity.

 

HOWEVER, in addition to regularly receiving the "critical battery level, replace for optimum performance etc etc" messages, when not plugged in my battery lasts basically no time at all. Even in the time it's taken to write this short piece the battery has dropped 10-20%. This gives me conflicting ideas on how to proceed. I'm thinking I could just get a new battery to play it safe, but then again I'd rather not fork out £55 if I don't have to. 

 

I'd greatly appreciate any insight into how to move forward with this issue :).

 

Thanks. 

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.