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Message 1 of 2
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Flag Post

My battery stops charging at 85% and when I run the diagnostics test it says blown fuse

HP Recommended
Pavillion 15-cs2081tx
Microsoft Windows 10 (64-bit)

My battery stops charging at 85% and after running the diagnostics test, it says "blown fuse". My laptop is still under warranty and I want to address this problem immediately because I use my laptop for online classes. 

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HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@Erica15422

 

I reviewed your post and I understand that the battery stops charging at 85%.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you update the BIOS from the below link and check if it helps.

 

https://ftp.hp.com/pub/softpaq/sp105501-106000/sp105832.exe

 

Once the BIOS is updated, I recommend you run the battery test again and if you are still getting the same error then contact support and they will assist you with the available service options for your computer.

 

Here is how you can get in touch with support.

 

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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