My case id *edit*, my compliant is pending since long time.

[Satsingh]

My Laptop Keyboard was changed by your Executive Mr. Himanshu on 17/06/2024 but after that facing many issues arised as follows:

1. Laptop screen not fitted properly

2. Keyboard not working

3. Wire coming outside from Keyboard

I had WhatsApp conversation with your team many times and they commit to solve my issues with in 3 4 days but no action taken on my complaint yet. Last i had words with your executive Mr. Rohit Gachly on 04th July 2024 he also commit to solve my issue 3 to 4 working days but still no action taken.

Please escalate my issue on top priority otherwise i have to go for Legal.

Regards

[Personal Information Removed]

[A_Gayathri]

Hi @Satsingh, 

Welcome to the HP Support Community

I'm sorry to hear about the ongoing issues you're facing with your laptop and the delays in resolution despite your efforts to follow up.

I understand you are facing an issue with your Laptop Keyboard. Not to worry I will help you to get a resolution to resolve the issue.

I'm sending a private message to assist you with the next action.

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.
 

Gaya1238

HP Support

[Satsingh]

Neither received any private message nor any solution yet. My working is getting hampered because of you.

I again registered a complaint tomorrow wide Case Number 5127171410 and got a pop message that "an agent will be you Shortly, Expect your call within the next 10 minutes" but till now no call has been received.