09-25-2020 04:14 PM
It does this when it dies and is not plugged up within an hour, it shut down, and when the battery comes out it's done it 10 times since late July
09-25-2020 04:33 PM
Without understanding what you are asking and the problem you are describing, I would guess the battery in your computer has failed.
Unknown problem ...
HP Diagnostics - HP Support Diagnostic Tools - HP Laptop Computers & Printers
HP Diagnostics – HP Support Diagnostics Tools - Computing
If the battery is the cause of the problem, the battery must be replaced.
If you think the battery is in trouble, you can test it.
In fact, you can test a number of the components in the computer.
TKB Article contributed by HP Wes_notebooks
Clear and easy to understand "how-to" instructions for completing component testing
If the battery needs to be replaced...
Replacement and Purchase Options
HP Document: HP Notebook PCs - Purchasing a Replacement Battery
Find your Product
Find Parts and Replacement Procedure
- Open Support Home >> Enter the full model name
- When the website opens, select category Manuals
- Look for and open the Maintenance and Service guide for your computer (document name varies)
- Search for “Battery” >> Read the chapter on Replacement Procedures
- The exact name of the service document varies, though usually the word "service" or "maintenance" is included in the name.
- The "Service Guide" and "User Guide" are not the same documents.
- Part numbers and replacement procedure are listed in the component replacement section (wording varies)
HP Collection of “how-to” videos
- Use Categories and / or enter your request in the search bar to narrow the search.
Select Category Computing and Mobile Devices > Battery and Power
Select Category Computing and Mobile Devices > Parts Replacement and Upgrades
Search for replace battery or replace battery x360
Select and watch your Video
Find / Check for parts at PartSurfer / HP Parts Store
PartSurfer might be able to tell you exactly which parts came with your computer.
- Select your Country
- Enter the device Product Number , Serial Number, or Part Number in the Quick Search box
- HINT: To see a system-specific list, replace the Product Number with your device Serial Number
- Items accompanied by a tiny box in the Add-to-Cart column are available for purchase
Parts marked as "n/a" are not available from HP.
Parts marked as available for purchase might be available from: HP Parts Store
If HP does not provide the part for retail purchase,
Use your search engine to find a compatible replacement at your favorite online store.
NOTE: Content depends on device type and Operating System
Categories: Alerts, Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, User Guides / Manuals, Service and Maintenance Guide (Replacement Parts / Procedures), Product Information (Specifications)...
When the website support page opens, Select (as available) aCategory > Topic > Subtopic
Enter the name of your HP device
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09-25-2020 04:44 PM
I don't think it's a battery problem my computer reboots and deletes everything I have my files and stuff. But some apps stay on I just have to set them up again. I remember my battery came out and it rebooted it does it when it's powered off too. Also when it dies and isn't plugged up in a certain amount of time but I will try to find a battery.
09-25-2020 05:01 PM
You could be losing a disk, I guess.
This does not usually happen over months - and there are generally warning signs (large error messages that prevent the system from booting and / or running).
By now you are an expert at backing up your data so you don't lose it. Keep those current.
Consider testing whatever components you can test.
Hardware (beyond simple battery replacement) is not my particular specialty but we do have Experts who are well versed on the subject should it be necessary that you do replace your system disk.
It could be a Windows based problem...
For example, if you managed to migrate the system to Windows 2004 and that is when everything started "going sideways", you are not alone. There are lots of people who have migrated easily and are happy - there are others who have had to backtrack to V1909 just to stop the problems that kept erupting.
TKB Article contributed by HP Expert WAWood
Another of our respected Experts has assured me that age of the computer has naught to do with success. True, that. Given that what I know about the subject fits into a thimble, I would say that if the system migrated and you are Not having odd driver and software problems, then all should continue to be well with 2004 running on your computer.
That said, if all of this did start happening to you after migrating to Windows 2004, you might want to consider going back to V1909 - at least for a while. Personal choice. I cannot advice on migration questions.
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