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hp laptop 15-bs0xx
Microsoft Windows 10 (64-bit)

My cursor works fine most of the time but will randomly jump around the screen and click randomly. I've made sure it's not just in one application it does it anywhere. It's not my wired mouse because it does it when it's disconnected. I've updated my mouse, touchpad, and touchscreen drivers.

1 REPLY 1
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@gavinmoore321 Good thing it isn't the rise of the machines, yet 😉 So we should be able to get that cursor under our control again! here's what we need to check:

 

Attempt using an alternate/external mouse.

(If that works when the touchpad is disabled on device manager, it would mean that it's a touchpad failure,

However, if the external mouse doesn't work either, it could be a software/driver issue).

 

Uninstall and reinstall the drivers for your mouse:

Go to the Device Manager and select your mouse. Uninstall it and then restart your computer. During restart, your mouse driver will automatically be reinstalled.

  • 1.   Click on Start and type ‘Device Manager’.
  • 2.   Click Device Manager.
  • 3.   Click + sign next to Mouse.
  • 4.   Right-click on mouse entry and choose "uninstall".
  • 5.   Restart your computer.

P.S: Welcome to HP Community 😉

 

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

Riddle_Decipher
I am an HP Employee


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