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‎05-25-2019 06:49 AM

HP Recommended
Product: HP notebook 14-AM080NA
Operating System: Microsoft Windows 10 (64-bit)

My notebook has stopped working as the hard drive boot drive is not available. Can anyone tell me what to do? It was only bought in jul 2018

1 REPLY 1

‎05-25-2019 07:03 AM

HP Recommended

Hi,

If the PC is still under warranty, you should contact HP directly for a fix. In the link below you can identify your PC to get contact options

https://support.hp.com/gb-en/contact/laptops

 

If not under warranty and you are sure it is the drive (you have tried HP diagnostics at boot), you will need to replace the drive, with a 2.5" HDD or 2.5"SSD of your choice and reinstall the OS.

 

Let me know if you need further help,

David

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