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‎10-06-2019 04:44 AM

HP Recommended
Product: OMEN 7265NGW
Operating System: Microsoft Windows 10 (64-bit)

The battery is not increasing even I'm plugging the charger.!

It's less than 5% now.

I tried to delete and reinstall the Microsoft ACPI and Microsoft AC Adapter and different solutions, but non of them worked.!

 

Please, could you help!

Thanks

1 ACCEPTED SOLUTION

Accepted Solutions

‎10-08-2019 08:59 AM

HP Recommended

@KhaledMohaisen,

 

Welcome to the HP Support Community!

 

I recommend you update the BIOS from the below link and check if it helps.

 

https://support.hp.com/in-en/drivers

 

If you continue facing the issue, then follow the steps in the below article and run a test on the battery.

 

https://support.hp.com/in-en/document/c03467259

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎10-08-2019 08:59 AM

HP Recommended

@KhaledMohaisen,

 

Welcome to the HP Support Community!

 

I recommend you update the BIOS from the below link and check if it helps.

 

https://support.hp.com/in-en/drivers

 

If you continue facing the issue, then follow the steps in the below article and run a test on the battery.

 

https://support.hp.com/in-en/document/c03467259

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

Was this reply helpful? Yes No

‎10-08-2019 12:49 PM

HP Recommended

Thank you, I already followed the steps in another questionnaire and updated the BIOS. I’ts charging now 

thank you

Was this reply helpful? Yes No

‎10-09-2019 02:21 AM

HP Recommended

@KhaledMohaisen,

 

Perfect, I am really glad to hear that!

 

If any other questions arise, please feel free to write back to me.

 

Cheers!

The_Fossette
I am an HP Employee

Was this reply helpful? Yes No
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