06-12-2019 06:30 PM
i bought my laptop in 2015 and the battery dead exactly in 2017. im very dissapointed and the cost for the battery very expensive converted to rupiah. im thinking about changig the battery to the authorized in hp but afraid that same issue will be appear. i put high expectation with this laptop long last 8-9 hours but thats not exactly what i get.
06-15-2019 12:35 PM
Welcome to the HP Support Community!
I recommend you follow the steps in the below article to improve the battery performance.
Meanwhile, contact support and they will assist you in ordering the battery for your computer.
Here is how you can get in touch with tech support.
1)Click on this link – www.hp.com/contacthp/
2)Select the product type.
3)Enter the serial number of your device or select let HP detect your product option.
4)Select the country from the drop-down.
5)You should see the HP phone support number or Chat option listed.
Let me know how it goes and you have a great day!
If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!
I am an HP Employee