cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
The HP Calculator Community Message Board is moving. While we prepare for the move, we are unable to accept new postings. During the move, you can look for help from other users by visiting https://www.hpmuseum.org/ . Or if you need technical support for your calculator visit: HP Calculators. .
Drmophc
New member
1 0 0 0
Message 1 of 2
155
Flag Post

My laptop 15 AC120TX battery not charging i have run diagnostic. Showing battery and ac adaptor pas

HP Recommended
Notebook 15AC120TX
Microsoft Windows 10 (64-bit)

My laptop 15 AC120TX battery showing not charging while laptop is on and connected to charger but battery is charging when i put laptop in sleep mode.. i have run diagnostic. Showing battery and ac adaptor pass.. help me.. i am also getting error symtem ct number missing

1 REPLY 1
sandytechy20
HP Support Agent
HP Support Agent
29,708 22,952 1,561 1,526
Message 2 of 2
Flag Post
HP Recommended

@Drmophc

 

Welcome to HP forums, I see that notebook battery is not charging.

I understand that you ran a diagnostics and the battery test is passed.

 

Calibrate the battery 

  1. In Windows, search for and open HP Support Assistant.

  2. Select the My devices tab, then select your PC from the device list.

     HP Support Assistant home screen

  3. Click the Troubleshooting and fixes tab, then select Battery Check.

    Selecting Battery Check

  4. Wait while the battery check completes.

    HP Battery Check in progress

    HP Battery Check displays the results.

    Battery test results

  5. Review the HP Support Assistant Battery Check results.

  6. f the option to use the HP battery auto calibration feature displays, this is preferred. Otherwise, click Learn How to Calibrate your Battery for the steps to calibrate your battery.

Reinstalled Microsoft ACPI-Compliant Control Method Battery under device manager,.

 

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation