04-19-2017 02:41 AM
I wasn't using the laptop battery for a very long time like say 3 months. When I inserted the battery into the laptop and plugged in the charger, it wasn't charging and it has been so for the last 1 year.
04-19-2017 03:59 AM
Try performinh a HP diagnostics on the battery and see if it needs to be replaced or calibrated. Here is link to support page to show you how to do this.
Let me know,
04-19-2017 04:04 AM
Do a hard reset: https://support.hp.com/in-en/document/c01684768
Let AC power alone connected, battery removed
Now power on, reload BIOS to default with battery removed and AC adapter alone connected: https://support.hp.com/in-en/document/c00034791
Let Windows load.
Shut down again, insert battery and plug in AC adapter power.
Keep AC power connected for charging for at least 2 hours.
Then power on
Check if it is charging and working?
Click the "THUMBS UP ICON" to say thank you and Click "ACCEPT AS SOLUTION" if this is the answer you needed