cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
Level 1
2 1 1 0
Message 1 of 4
96
Flag Post

Solved!

My laptop battery is not charging. Its showing plunged in not charging.

HP Recommended
Hp Pavilion g4
Microsoft Windows 7 (32-bit)

We have not do anything with my laptop.  But suddenly it not charging. When we connect from carger then its open ( on) . When its removes from charger its go to switch off. Battery showing 96%  . 

3 REPLIES 3
Highlighted
HP Support Agent
HP Support Agent
15,902 15,881 997 997
Message 2 of 4
Flag Post
HP Recommended

@JK952

 

Welcome to HP Community

 

I have gone through your Post and would like to help

 

Please reinstall the Microsoft ACPI Compliant Control Method Battery and check if that helps

 

Step 01. Click on the Start Button
Step 02. Type "Device Manager" in the start search box & open the Device Manager
Step 03. Look for Batteries and expand it by click on the + symbol on the left
Step 04. Right Click on "Microsoft ACPI Compliant Control Method Battery" & uninstall
Note: This Battery driver will get re-installed automatically when you restart the Notebook again
Step 05. Please Shutdown the Notebook
Step 06. Remove the Battery and unplug the Power Adapter ( For Notebooks with Removable Batteries )
Step 07. Press and Hold the Power Button for full 1 Minute
Step 08. Go ahead and put back the Battery and connect the Power Adapter and restart

 

Next update the BIOS from this Link: https://support.hp.com/us-en/drivers

 

If the issue persists run a Battery Test again to confirm the Hardware Functionality

 

- Hold the power button for at least five seconds to turn off the computer.
- Turn on the computer and immediately press Esc repeatedly, about once every second. 
- When the menu appears, press the F2 key.
- On the main menu, click Component Tests and Power > Battery

 

Let me know how it goes 😊

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

Reply
0 Kudos
Highlighted
Author
Level 1
2 1 1 0
Message 3 of 4
Flag Post
HP Recommended

Hello sir,

    I do all things what you suggest me. But still same prob. But one thing i could not find to check battery test.

Reply
0 Kudos
Highlighted
HP Support Agent
HP Support Agent
15,902 15,881 997 997
Message 4 of 4
Flag Post
HP Recommended

@JK952

 

Try using the HP Support assistant to run the Battery Test

 

Please refer to this Link: https://support.hp.com/in-en/document/c04700771

KrazyToad
I Am An HP Employee

Reply
0 Kudos
Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation