My laptop battery is not working properly

[Pandiyan]

My laptop battery is not working properly. I contacted hp regarding this. They gave a contact number. THE CONTACT REPLACED A DUPLICATE BATTERY. I have also looked outside without contacting HP but only get a duplicate battery.
How to get HP product original battery?

[Raj_05]

Hi @Pandiyan,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

I'm sorry to hear that you're experiencing issues with your HP Notebook 14s laptop battery. Here are a few steps you can follow to diagnose and potentially resolve the issue.

Check Battery Health:

• Open the HP Support Assistant.
• Navigate to the "Battery" section to see the health and status of your battery.

Perform a Battery Test:

• Turn off your laptop.
• Turn it on and immediately press the Esc key repeatedly until the Startup Menu opens.
• Press F2 to open the HP PC Hardware Diagnostics UEFI.
• Select "Component Tests" and then "Battery."

Calibrate the Battery:

• Fully charge the battery to 100%.
• Disconnect the power and let the battery drain completely until the laptop shuts down.
• Recharge the battery to 100% without interruption.

Update BIOS and Drivers:

• Open the HP Support Assistant and check for updates.
• Install any available BIOS or driver updates.

Check Power Settings:

• Go to "Settings" > "System" > "Power & sleep."
• Make sure your power settings are optimized for performance.

Check for Physical Issues:

• Ensure the battery is properly seated.
• Look for any signs of damage or swelling.

[Raj_05]

If none of these steps resolve the issue, your battery might be faulty and need replacing.

To ensure you get an original HP battery for your HP Notebook - 14s laptop, here are some recommended steps.

• Order Directly from HP: Visit HP's official website to purchase an original replacement battery directly. This ensures you're getting a genuine HP product.
• Authorized HP Retailers: Check if there are authorized HP retailers or stores in your area. These retailers are authorized by HP to sell genuine HP products, including batteries.
• HP Authorized Service Centers: If there's an HP authorized service center near you, they can provide you with an original battery for your laptop.
• Check Product Packaging: When purchasing online or from a store, ensure the battery packaging has HP branding and is labeled as an original product. Look for genuine HP holograms or authenticity labels.
• Product Registration: After purchasing the battery, consider registering your HP product on the official HP website. This can sometimes provide additional warranty benefits and ensure HP recognizes your product.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support