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Student
Posts: 1
Member Since: ‎11-16-2017
Message 1 of 2 (46 Views)

My laptop charger isn’t going through it’s hole

 

 

It’s just nearly a year now since I got my laptop, and it’s just happened today that it didn’t fit in the charging hole. I haven’t touched it for a while so I’m not entirely up to date with it.Smiley Sad

 

I look forward for a solution,

 

 

 

 

Many thanks Mary.

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HP Support Agent
Posts: 8,906
Member Since: ‎01-29-2014
Message 2 of 2 (24 Views)

Re: My laptop charger isn’t going through it’s hole

Hi! @Marytate, Thanks for stopping by the HP Support Forums!

 

I understand you have issues plugging the adapter into the laptop.

 

Don't worry I'll to help you out.

 

Did you make any software or hardware changes on your laptop?

 

Have you tried charging your laptop using a different adapter?

 

Please provide the product number of your laptop to assist you better.

 

As you mentioned you have issues plugging the adapter into the laptop.

 

Try plugging a different adapter into your PC and check if you are able to charge your PC.

 

Check if the pin inside the DC or charging port is bent or broken.

 

Also, check if the dust or anything has accumulated inside charging port or on the charging pin on the adapter.

 

If the issue still persists, please contact HP support for service options.

 

Link to contact HP.

 

 

 

If the solution provided worked for you, please mark accepted solution for this post.

 

Let me know how it goes!

Take Care! Smiley Happy

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

                                                                                                                  

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MrRobot
I am an HP Employee

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