05-20-2019 02:33 AM
The battery is not detected into my laptop. i don't know whether it is a hardware or softwareI have tried troubelshooting the battery issue along with updating BIOS(which i was provided by HP support), but of no use. looking for some help ASAP.
05-20-2019 04:58 AM
First:- Turn off the computer, press and hold the PWR button for 4 seconds.
Then - Leave only keyboard and mouse connected, disconnect all externally connected
devices such as Docking Station, USB storage devices, displays, and printers.
Unplug the AC adapter from the computer.
Next - Press and Hold the Power button for 15 seconds to Hard Reset.
Rinse and Repeat
AND/OR - Power on your PC, press Esc (repeatedly), then F2 at the prompt.
Choose System Tests (Fast Test does a 4 minute hardware check).
HOW DO I USE DIAGNOSTICS?
HP PC Hardware Diagnostics Windows is a Windows-based utility that allows you to run diagnostic tests to determine if the computer hardware is functioning properly. The tool runs within the Windows operating system in order to diagnose hardware failures. HP PC Hardware Diagnostics Windows comes pre-installed on new HP computers, but if not on yours, download here:- http://ftp.hp.com/pub/softpaq/sp93001-93500/sp93457.exe
Little Boy Blue, come blow your horn.
06-13-2019 01:34 AM
going through similar deal.
Battery swelled big time, almost popped out my trackpad.
Went to HP certified repair shop - had them order and swap out new battery.
came back to office and plugged laptop in and start working great. then looked down and saw battery wasnt actually charging. when i click on the icon it actually shows an "x" and hover text says "No Battery is Detected".
I updated the BIOS.
I ran component check > power > battery --- said "no battery detected"
I used HP assistant to check battery, also says " no battery detected".
I've restarted the laptop over many times, draining power by hold power button down for 5, 10, 30 seconds, even over 1 minute. still have same issue. then i tried another where someone suggested holding down power and F6, still didnt work.
I uninstalled adaptor and battery drivers in device manager, restarted, and still same issue.
Thinking what else can I do?
I need help ASAP