07-29-2014 09:51 AM
Hey, please help, I was not using my laptop about 3-4months , but now it somehow doesnt work, I dont hav any idea
what may cause such problem, please suggest any idea.
08-01-2014 08:21 AM - last edited on 03-07-2017 03:54 PM by OscarFuentes
Welcome to the HP Support Forums!
I am sorry to hear that your laptop is not working. I will try my best to help you with this. To better guide you, could you please tell me the full model or product number of your laptop and the operating system that is running on it. Here are some guides for How Do I Find My Model Number or Product Number? and Which Windows operating system am I running?.
I hope this helps, please let me know how it goes.
Thank you and have a great day!
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