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‎04-23-2025 02:22 PM - last edited on ‎04-23-2025 02:38 PM by Moderator

HP Recommended

Case For: My Device

 

Case ID

  

Edited

Case Created

  

Dec 11, 2024

Status

  

Open

Product Number

  

81K12UA

Serial Number

  

Edited

 

No response from HP. What to do?

Reply
1 REPLY 1

‎04-25-2025 07:15 AM

HP Recommended

Hi @San12345,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

Thank you for providing the PC details. I wasn’t able to locate any information using the case number you shared. Additionally, I see that the warranty for your device expired on December 25, 2024.
 

As you’ve mentioned a broken hinge, please note that repairs for this issue would fall under fee-based support.

If you'd like to know the estimated repair charges or proceed with service, kindly reach out to us via private message, and we’ll be happy to assist you further.

 

I hope this helps.

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, as it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

VikramTheGreat

HP Support

Reply
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