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Mohwas
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My laptop is at 0% battery and it says plugged in, but not charging.

HP Pavilion 17 Notebook PC
Microsoft Windows 10 (64-bit)
My laptop is at 0% battery and it says plugged in but not charging. I have this latop for less than 3 years now, everything works perfectly except this morning, I got that message.
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My laptop is at 0% battery and it says plugged in, but not charging.

Sometimes electrical components needs to have all power sources removed and reintroduced to work properly.  Try performing a hard reset first, if it doesn't work then we'll move to the next step.

 

 

To Perform A Hard Reset

 

  • Shut down the computer by going to the Start menu and selecting shut down. (If you have no display, hold the power button down for  5 seconds); (if the computer doesn't power on, move to the next step)
  • Disconnect the AC Adapter from the notebook.
  • Remove the battery from the bottom of the notebook.  There will be a switch/button to eject the battery.
  • Wait at least 1 minute with all power sources disconnected.
  • Re-insert the battery and reconnect the AC Adapter and then attempt to power on the notebook.
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Mohwas
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My laptop is at 0% battery and it says plugged in, but not charging.

I tried this and it didn't work.. many times. Is there another solution please?
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My laptop is at 0% battery and it says plugged in, but not charging.


@Mohwas wrote:
I tried this and it didn't work.. many times. Is there another solution please?

I would recommend updating your HP System BIOS to the latest version.

You can check the current version by opening the System Information utility via the Start Menu --> under System Summary check the BIOS Version/Date then see if there's a newer version available on the HP Software & Drivers page for your notebook.

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Mohwas
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My laptop is at 0% battery and it says plugged in, but not charging.

I checked and it is the recent BIOS version already downloaded in the laptop. Any other ways? 😕
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My laptop is at 0% battery and it says plugged in, but not charging.


@Mohwas wrote:
I checked and it is the recent BIOS version already downloaded in the laptop. Any other ways? 😕

You can launch the Battery Check utility within the HP Support Assistant to check the battery health and try possibly calibrating it.  

 

http://support.hp.com/us-en/document/c04700771

 

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Mohwas
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My laptop is at 0% battery and it says plugged in, but not charging.

Not working, it says it was unable to access the battery. To make sure recent BIOS is downloaded and to shut down pc, re-insert the battery and AC adapter...
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Mohwas
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My laptop is at 0% battery and it says plugged in, but not charging.

At one point just now it started to charge, i could see the icon charging bottom right. Cause I was re downloading BIOS and now it still doesn't charge .. it's weird
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My laptop is at 0% battery and it says plugged in, but not charging.

Uninstall and reinstall battery drivers

1. Press Windows key + X and click on Device Manager.
2. Expand Batteries and right click on Batteries ACPI and click on uninstall.
3. Restart your laptop and see if the issue persists.

 

This is the last software troubleshooting step we can try.  After this, you would need to try a new battery and/or power adapter to see if one of those parts are the problem.  Most likely, it's the battery.

Mohwas
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My laptop is at 0% battery and it says plugged in, but not charging.

Okay thank you, it didn't work either.
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