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My laptop is not charging . It starts only when plughed in . As we disconect the power suppl it shut

HSTNN-LB6V

Unable to charge my laptop even ploughed in for hours . Can use it only when it is ploughed in . Shut downs as soon as the power supply is disconnected

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HP Recommended

My laptop is not charging . It starts only when plughed in . As we disconect the power suppl it shut

Unfortunately, I cannot find any HP laptop or notebook product with the identifying information you have provided.

 

You have identified your laptop battery and that will not help us with troubleshooting your laptop charging issue.

 

While you are logged into Windows, hold down the Fn key and tap the Esc key once.

 

A dialogue box should open that is titled System information.

 

Take a look at the Product number in the System information dialogue box and post it here in your next reply.




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