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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎06-15-2020 06:13 PM

HP Recommended
Product: Notebook - 15-bs194od
Operating System: Microsoft Windows 10 (64-bit)

I was playing a game on my laptop (not a graphically demanding one) when it suddenly shut off. I plugged in my charger but it refused to charge at all. No lights, nothing. I tried to turn it on but it was showing no signs of life. I put the charger in for a couple of minutes and tried to turn on the laptop, then smoke started coming out of the air vents and then I gave up trying to recover it. 

Should I try to turn it on after a week or so? 

What next steps do I have to take?

What might have broken?

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