cancel
Showing results for 
Search instead for 
Did you mean: 
Queeneth02
New member
3 1 0 0
Message 1 of 4
149
Flag Post
HP Recommended

Solved!

My laptop is saying charger plugged in but it is not charging!

X9X81EA
Microsoft Windows Server 2016

All of the sudden my laptop was not charging I took for repairs because I thought my charging port was damaged but that not the problem because the laptop is able to read the charger as it plugged in but the battery doesn't want charger. Someone advised me to get a replacement for the battery. Before I do that I just want to make sure if others think the same thing. Please assist  

3 REPLIES 3
HP Support Agent
HP Support Agent
17,553 17,544 1,161 1,818
Message 2 of 4
127
Flag Post
HP Recommended

Solved!

My laptop is saying charger plugged in but it is not charging!

@Queeneth02,

 

Welcome to the HP Support Community!

 

I recommend you update the BIOS and the chipset driver from the below link and check whether the issue is resolved.

 

https://support.hp.com/in-en/drivers

 

If you continue facing the issue, reinstalled Microsoft ACPI-Compliant Control Method Battery under device manager.

 

Here is how you do it.

 

Step 1: Click the Windows “Start” button and right-click “Computer.”

Step 2: Click “Manage,” then “Device Manager.”

Step 3: Click the “Batteries” section. A list of devices will appear.

Step 4: Right-click the “Microsoft ACPI-Compliant Control Method Battery” device and click “Uninstall.”

Step 5: Click the “Action” menu item and “Scan for Hardware Changes” to reinstall the driver.

 

Restart the computer and the issue should be fixed.

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

Queeneth02
New member
3 1 0 0
Message 3 of 4
106
Flag Post
HP Recommended

Solved!

My laptop is saying charger plugged in but it is not charging!

HEY

 

THANK YOU SO MUCH ! I DID EXACTLY AS YOU SAID ON THE INSTRUCTIONS AND NOW MY LAPTOP IS CHARGING AGAIN.

Reply
0 Kudos
HP Support Agent
HP Support Agent
17,553 17,544 1,161 1,818
Message 4 of 4
103
Flag Post
HP Recommended

Solved!

My laptop is saying charger plugged in but it is not charging!

@Queeneth02,

 

Perfect, I am really glad to hear that!

 

If any other questions arise, please feel free to write back to me.

 

Cheers!

The_Fossette
I am an HP Employee

Reply
0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation