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My laptop not charging if i turn laptop on but he charging fine if i turn off the laptop

HP Recommended
Microsoft Windows 10 (64-bit)
  • hello , i have issue with my laptop and i want solve this issue , my laptop not charging whent it turned on but he charging fine if i turn laptop off ,i tried to delete Microsoft AC Adapter and Microsoft ACPI-Compliant Control Method Battery .then i turned off the laptop ,but when i exit the battery, i didnt found them , its inside the laptop, finelly i turned on the laptop and the problem has not solved ,i get a new charger ,but the same problem ,if i plug charger in laptop when it on , its charge of 10 seconds then stop charging , please i want help to slove this issue .
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