My laptop's ac adapter light is blinking

[drune256]

My laptop is off and plugged in. The ac adapter light is blinking white when it is plugged in. If it is unplugged the ac adapter light is solid white

[The_Fossette]

@drune256,

Welcome to the HP Support Community!

• Is the battery getting charged when the charger is connected?
• Is the computer powering on only with the battery?

Meanwhile, I recommend you update the BIOS from the below link and check if it helps.

https://ftp.hp.com/pub/softpaq/sp88501-89000/sp88691.exe

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[drune256]

Thank you for answering me. I flashed the bios and now the ac adapter light is solid orange. The battery is full at 100%. Is the light malfunctioning or is something else the matter with it.

have a good day

[drune256]

When I crashed yesterday the ac adapter light was solid orange. When I woke up this morning it was flashing white again

[The_Fossette]

@drune256,

Reinstalled Microsoft ACPI-Compliant Control Method Battery under device manager.

Here is how you do it.

Step 1: Click the Windows “Start” button and right-click “Computer.”

Step 2: Click “Manage,” then “Device Manager.”

Step 3: Click the “Batteries” section. A list of devices will appear.

Step 4: Right-click the “Microsoft ACPI-Compliant Control Method Battery” device and click “Uninstall.”

Step 5: Click the “Action” menu item and “Scan for Hardware Changes” to reinstall the driver.

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[drune256]

I tried what was recommended but that did not work. In device manager it says something about an unknown device. When I click on update driver it says something about my printer so I tried to install the driver and it gives me errors. Not sure what to do now. I really appreciate your trying to assist me

[The_Fossette · Accepted solution]

@drune256,

I recommend you contact support as it looks like a hardware issue.

Here is how you can get in touch with the tech support.

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[drune256]

Is there insurance for my devices? Like an extended warranty?

[The_Fossette]

@drune256,

You need to contact support to check the warranty information.

Cheers!

[drune256]

What is the phone number?