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‎09-19-2020 11:46 PM

HP Recommended
Product: 15-bs67OTX

My windows 10(64 bit) laptop gets switched off whenever I remove the plug of charger. How can I solve this problem?

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1 REPLY 1

‎09-22-2020 02:51 PM

HP Recommended

@Antarathapliyal Welcome to HP Community!

 

I understand that the laptop switches off whenever you remove the battery.

 

Have you performed the battery test?

 

1. Power off the PC and make sure that it is completely powered off.

2. Press the power button and the moment you press the power button immediately start tapping F2 key, you should see the system diagnostics screen.

3. Look for the component test, under that all the hardware will be listed, please choose battery  and initiate the quick test.

Note: If it fails it will generate a 24 digits alphanumeric failure id, please capture that.

 

Please let us know the result.

 

Please try the below: 

Steps to uninstall the ACPI drivers 

Right-Click on start button> click device manager> Batteries>then select the s drivers and right-click on it and uninstall all battery drivers. 

Then restart the computer and check again. 

 

Link for battery testing and calibration 

 

Also, update the BIOS.

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

 

 

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