cancel
Showing results for 
Search instead for 
Did you mean: 
New member
1 0 0 0
Message 1 of 2
48
Flag Post

My laptop will not update. It is out of warrenty but cannot renew or update windows 10

HP Recommended
Stream Laptop 11-ahoxx
Microsoft Windows 10 (32-bit)

I have this laptop which has recently gone out of warrenty. Now it says my memory is full and cannot download update for windows 10. Tried everything including the obvious steps. I tried to contact HP to get assistance or a renewal package but as I have just moved to france it wont accept my new address. This is my only means of keeping in touch with the outside world. Im not great with computers just scared I will loose it altogether. Can anyone help please.

1 REPLY 1
Level 15
Level 15
10,976 10,928 2,160 4,319
Message 2 of 2
Flag Post
HP Recommended

Hi,

Those notebooks have low storage space and are difficult to update. You could perform a clean install of the OS by creating a USB drive with the OS on it and insalling

https://www.microsoft.com/en-us/software-download/windows10

 

You can also take a look at these great articles which deal with these "low space notebooks"

https://h30434.www3.hp.com/t5/Notebooks-Knowledge-Base/Updating-Windows-10-OS-on-an-HP-Stream-with-3...

https://h30434.www3.hp.com/t5/Notebooks-Knowledge-Base/Updating-Windows-10-OS-on-an-HP-Stream-with-3...

 

Hope it helps,

David

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation