hannahbellew Student
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My new laptop won't power on without being plugged in to charger

Notebook 15
I ordered it 5 days ago and it just came in today! Upon opening it I figured out it will not cut on without being plugged in to the charger and it won't stay on if unplugged.
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HP Recommended

My new laptop won't power on without being plugged in to charger

@hannahbellew

 

Hello;

Allow me to welcome you to the HP forums!

 

For issues like this, your best bet would be to contact HP Customer Support and check with them.


If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!

If you have trouble finding a phone number, then try: 1 (800) 474-6836

Good Luck

***If my post helped, click the White thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
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