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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
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12-19-2021 07:50 AM
The "pavilion x360" I bought in 2018 suddenly shut down while it was working and no longer responds. When I use the charging cable, even the charging light does not come on.
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Accepted Solutions
12-19-2021 11:07 AM
If the charge/power led does not light up:
Try another power outlet in another room
Is the pin in the power adapter cable broken?
Consider that the power adapter may have failed and need to be replaced. If you are familiar with multimeters you can check to see if there is a voltage output from the power adapter.
I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If you want to say thanks, click on the Yes button next to the "was this reply helpful?"
12-19-2021 11:07 AM
If the charge/power led does not light up:
Try another power outlet in another room
Is the pin in the power adapter cable broken?
Consider that the power adapter may have failed and need to be replaced. If you are familiar with multimeters you can check to see if there is a voltage output from the power adapter.
I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If you want to say thanks, click on the Yes button next to the "was this reply helpful?"
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