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‎12-19-2021 07:50 AM

HP Recommended
Product: Pavilion x360
Operating System: Microsoft Windows 11

The "pavilion x360" I bought in 2018 suddenly shut down while it was working and no longer responds. When I use the charging cable, even the charging light does not come on. 

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎12-19-2021 11:07 AM

HP Recommended

If the charge/power led does not light up:

 

Try another power outlet in another room

 

Is the pin in the power adapter cable broken?

 

Consider that the power adapter may have failed and need to be replaced. If you are familiar with multimeters you can check to see if there is a voltage output from the power adapter.


I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If you want to say thanks, click on the Yes button next to the "was this reply helpful?"



View solution in original post

1 person found this reply helpful
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2 REPLIES 2

‎12-19-2021 11:07 AM

HP Recommended

If the charge/power led does not light up:

 

Try another power outlet in another room

 

Is the pin in the power adapter cable broken?

 

Consider that the power adapter may have failed and need to be replaced. If you are familiar with multimeters you can check to see if there is a voltage output from the power adapter.


I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If you want to say thanks, click on the Yes button next to the "was this reply helpful?"



1 person found this reply helpful
Was this reply helpful? Yes No

‎12-19-2021 11:51 AM

HP Recommended

I think I should borrow a voltage meter from a friend. If it's not a problem with the charging cable, why? The pin inside looks solid. 

Was this reply helpful? Yes No
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