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HP ENVY - 17-s143cl
Microsoft Windows 10 (64-bit)

My webcam HP truevision HD stop working I think it is a windows driver problem. Where to download?
My model HP ENVY - 17-s143cl drivers hp page doesn't include this driver for my webcam only audio etc. I need only this driver. help!!!!!!!!!!!!!!!!!!!!!!!

5 REPLIES 5
HP Recommended

@BLESIX

Thank you for posting on HP Support Community.
 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

Firstly, perform Windows Update and HP Support Assistant: (do not skip any troubleshooting steps if you feel steps are repeating) 

To check for updates now, select the Start button, and then go to Settings  > Update & security  > Windows Update, and select Check for updates.

Install updates from HP Support Assistant: Go to Download HP Support Assistant to install the tool.

  1. To open HP Support Assistant, double-click the HP Support Assistant icon https://support.hp.com/doc-images/932/c05040382.jpg.
  2. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
  3. Click Check for updates and messages to scan for new updates.
  4. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
  5. Click the update name for a description, version number, and file size.
  6. Select the box next to any updates you want to install, and then click Download and install.

And, also run BIOS Update: Follow steps from the link: https://support.hp.com/in-en/document/c00042629

 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

HP Recommended

BLESIX_0-1610767876043.png

I also missing this and support doesnt start....... big trouble.........

 

HP Recommended

@BLESIX

Thank you for posting back. 

 

Let's try Microsoft system restore:
System Restore returns your computer to the files and settings from the restore point. Your personal files and documents are not affected.

  1. Save any open files and close all open programs.

  2. In Windows, search for restore, and then open Create a restore point from the results list.

    System Properties opens with the System Protection tab selected.

  3. On the System Protection tab, click System Restore.

    The System Restore window opens.

  4. Click Next.

  5. Click the Restore Point that you want to use, then click Next.

    The confirmation window opens.

  6. Click Finish to restore your computer to a previous point.

  7. Do not interrupt System Restore when it starts. This can corrupt your hard drive and create more problems. Click Yes in the warning that appears.

  8. System Restore returns the computer configuration to a previous point in time and restarts.

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

HP Recommended

I dont trust system restore point. I have to use 4years hp assistant and 6 months my webcam and all this trouble may it be a windows update so my question is why windows force those updates and restart my laptop without my permission I would like to turn them off so I need one way to disable any feuture update after all this mess I get into because of windows.
Restore isnt a solution cause I cant approximate the date of the issue. Hp assistant completely unresponsive doesn't launch.
I tried unistall and reinstall. the same thing.
Webcam internal on laptop can be physical unplugged? may it be hardware issue first glitches and after unistalling the drivers from device manager cant find it anymore. It is like it doesnt want to work like its not connected anymore. This is my first hardware/software issue with the product. I cant lose anymore time on this and the problem be just from factory mounting cables on webcam. Dissapointed!!!!!!!!!!!!! I will not go for this webcam to a service doesnt worth it.

USB camera still working 100%.
I will say windows update destroy hp assistant and factory cables are not mounted correct and they got somehow unpluged in the frame. no physical damage never on this laptop from me. tell me your thoughts.

HP Recommended

@BLESIX

Thank you for posting back. 

 

Apologize for the inconvenience caused, as we have limited support boundaries in the support community as of now.

I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/


Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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