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‎08-25-2022 04:25 AM

HP Recommended
Product: HP ENVY x360 15.6 inch 2-in-1 Laptop PC 15-es0000 (268U1AV)
Operating System: Microsoft Windows 10 (64-bit)

Hello , Can I charge my HP ENVY x360 with USB-C ?🔌

I read some reviews here, some said NO❌ , some said YES ✔️.

What will happen😨 , if I will connect a PD charger ? and this laptop will NOT be compatible ?😱

 

Category:
3 REPLIES 3

‎08-25-2022 06:34 AM

HP Recommended

Hello @USER-3443444 

Sorry to hear that you are having problems ... I would like to help you.

 

I want the check your current system configuration.

 

(1) Run    msinfo32

- Select <System Summary>:

- copy/paste to following key/values pairs:

 

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

BIOS Version/Date


(2) Please report your results

Was this reply helpful? Yes No

‎08-26-2022 07:26 AM - edited ‎08-26-2022 07:27 AM

HP Recommended
@ub6424 wrote:

Hello @USER-3443444 

Sorry to hear that you are having problems ... I would like to help you.

 

I want the check your current system configuration.

 

(1) Run    msinfo32

- Select <System Summary>:

- copy/paste to following key/values pairs:

 

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

BIOS Version/Date


(2) Please report your results



Here :

 

OS Name Microsoft

Windows 10 Home

Version

10.0.19043 Build 19043

System Model

HP ENVY x360 Convertible 15-es0xxxx

System SKU ( equals HP product number (p/n) )

4L8U9EA #ABT

BIOS Version/Date

Insyde F.13, 7/14/2022

 

Was this reply helpful? Yes No

‎08-26-2022 09:25 AM

HP Recommended

Hello @USER-3443444 

 

(1) Answer: Yes

Quote: "

Connects an AC adapter that has a USB Type-C connector, supplying power to the computer and, if needed, charging the computer battery.

"

 

(2) HP ENVY x360 Convert 15-es0000nj Product Specifications

 

External ports
1 Thunderbolt™ 4 with USB4™ Type-C® 40Gbps signaling rate (USB Power Delivery, DisplayPort™ 1.4, HP Sleep and Charge); 1 SuperSpeed USB Type-A 10Gbps signaling rate (HP Sleep and Charge); 1 SuperSpeed USB Type-A 10Gbps signaling rate; 1 HDMI 2.0b; 1 AC smart pin; 1 headphone/microphone combo

 

(3) Download --->>> User Guide

Page 4 Chapter 2 Getting to know your computer

 

(Click picture to enlarge )

ub6424_0-1661527033795.png

 

Page 6 Chapter 2 Getting to know your computer

 

(Click picture to enlarge )

ub6424_1-1661527222485.png

 

 

Kind regards

Was this reply helpful? Yes No
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