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Need Help With Failure ID

HP Pavilion Notebook 15-an058ca
Microsoft Windows 10 (64-bit)

I'm looking for some help identifying a failure ID code I got when running a component test. My USB ports have stopped working, so I'm trying to figure out what the issue is.


The failure code is 6BTTKV-7SS9SQ-MFPWLK-8D6V03


Thanks for your help

HP Support Agent
HP Support Agent
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Message 2 of 2
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Need Help With Failure ID



Welcome to HP support community.


This seems to be a hardware issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

  1. Click on this link -
  2. Select the country.
  3. Enter the serial of your device.
  4. Select the country from the drop-down.
  5. Click on "Show Options".
  6. Fill the web-form. A case number and phone number will now populate for you.

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.


I am an HP Employee

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