cancel
Showing results for 
Search instead for 
Did you mean: 
Nlherman
New member
2 1 0 0
Message 1 of 3
96
Flag Post

Need Warranty Price Refund (Redux)

HP Recommended
HP Pavilion Notebook
Microsoft Windows 10 (64-bit)

Another user asked this same question 6 months ago. When I purchased my notebook, the selling agent told me that when I purchased notebook and extended warranty from the HP Store, that if I don't use it, the total warranty cost would be refunded, just like the prior questioner. I got no refund.  Unfortunately, the answer to his question was personalized and does not assist me or anyone else.  How can I get to a real live person to get my refund.

2 REPLIES 2
Echo_Lake
HP Support Agent
HP Support Agent
21,982 21,941 971 1,010
Message 2 of 3
Flag Post
HP Recommended

@Nlherman

Welcome to the HP Support Community!

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.

ECHO_LAKE
I am an HP Employee

Reply
0 Kudos
Nlherman
Author
New member
2 1 0 0
Message 3 of 3
Flag Post
HP Recommended

I have discovered (after multiple calls to multiple HP divisions) that there is a web page regarding this rebated offer with the form to apply to get it:

 

https://store.hp.com/us/en/cv/risk-free-care-pack

 

They said that if your HP Store sales person did not tell you that you had to apply for it within 90 days after expiration or that they would contact you after expiration, write a note in the email explaining this and they will make considerations.

 

Hope this helps others.

Norm Herman (customer)

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation