• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Any failures related to Hotkey UWP service? Click here for tips.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
HP Recommended
Pavilion 15-au070sa (Energy Star) My Notebook
Microsoft Windows 11

I believe I need a new AC Adaptor for my Pavilion 15-au070sa (Energy Star) Notebook, but can't find one that looks the same on their website.  Can I use a different one, and if so, which one? 

Thank you

 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

You need either of these Part Numbers:

 

65W adapter nPFC SMART 4.5mm EM 714635-850
65W adapter nPFC SMART 4.5mm EM 741553-850

 

https://www.amazon.com/HP-Inc-Adapt-Smart-741553-850/dp/B019Q6GE8A/ref=sr_1_10?keywords=741553-850&q...

 

HP will likely no longer have this in its store so you have to go to third parties. Lots of these on amazon and eBay UK just search by the part numbers above. 

 

Post back with any more questions and please accept as solution if this is the info you needed. 

 

 

View solution in original post

2 REPLIES 2
HP Recommended

You need either of these Part Numbers:

 

65W adapter nPFC SMART 4.5mm EM 714635-850
65W adapter nPFC SMART 4.5mm EM 741553-850

 

https://www.amazon.com/HP-Inc-Adapt-Smart-741553-850/dp/B019Q6GE8A/ref=sr_1_10?keywords=741553-850&q...

 

HP will likely no longer have this in its store so you have to go to third parties. Lots of these on amazon and eBay UK just search by the part numbers above. 

 

Post back with any more questions and please accept as solution if this is the info you needed. 

 

 

HP Recommended

Thank you for your help.  I'll give it a go now.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.