-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
Create an account on the HP Community to personalize your profile and ask a question
Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
It has been a while since anyone has replied. Simply ask a new question if you would like to start the discussion again.
1
0
0
HP Recommended
HP Recommended
That could be tricky, given your region of the world location.
It will depend on the features the motherboard has, as in the chipset, processor, discrete video or UMA (processor video) and from where in the world it was purchased. The chipset will match the installed processor.
The Maintenance & service guide for your notebook has a list of possible system boards. See the link to the PDF manual below this line.
http://h10032.www1.hp.com/ctg/Manual/c02842252
Once you determine the answer to what I stated before, you can look in eBay or search online to find a vendor that is regionally local to you as a source and best price.
Personally, I would source a replacement notebook.
The OS that was installed on the dead system board, unless it was Linux, will not be licensed to work with the new one, so there is one added expense.
I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If you want to say thanks, click on the Yes button next to the "was this reply helpful?"
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
Didn't find what you were looking for? Ask the community