New AIO Model B5PW9AA will connect to my wireless keyboard or mouse

[Kdm5270]

New HP AIO Model B5PW9AA, 23.8” full HD touch screen with Intel Core i5 with 8GB Memory. Screen turns on but will not connect with wireless keyboard and mouse.

[VikramTheGreat]

Hi @Kdm5270,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

If your new HP All-in-One (AIO) PC model B5PW9AA with a 23.8” Full HD touchscreen is turning on but not connecting to the wireless keyboard and mouse, here’s how to troubleshoot the issue.

Step-by-Step: Fix Wireless Keyboard and Mouse Not Connecting

1. Check for a USB Wireless Receiver

Most HP wireless keyboard and mouse combos use a USB dongle (receiver) that must be plugged into a USB port on the PC.

• Look for a small USB receiver, it may be: 
  • Pre-installed in a USB port on the back or underside of the AIO
  • Stored inside the mouse or keyboard battery compartment
  • Packaged separately in the box

If it’s missing, the keyboard and mouse won’t work.

📘 HP Wireless Keyboard and Mouse - Setup and User Guides | HP® Support

2. Check Power and Batteries

• Ensure the keyboard and mouse have fresh batteries installed correctly.
• Make sure both devices are switched ON (some models have a small power switch).
• Remove any plastic battery tabs that may be preventing contact.

3. Reconnect the USB Receiver

• Unplug the receiver, wait 10 seconds, and plug it into a different USB port.
• Avoid using USB hubs; plug directly into the PC.

📘 HP PCs - Troubleshooting wireless mouse issues | HP® Support
📘 HP PCs - Wireless keyboard troubleshooting | HP® Support

 4. Try Re-Pairing the Devices

If the keyboard and mouse are Bluetooth-enabled (some HP AIOs support this):

• Go to System Settings > Bluetooth & Devices
• Turn Bluetooth ON
• Press and hold the pairing button on the keyboard/mouse until the LED blinks
• Select the device from the list and pair it

5. Test on Another Device

To rule out hardware failure:

• Plug the USB receiver into another computer
• If the keyboard/mouse works there, the issue may be with the AIO’s USB ports or drivers

I hope this helps.

Take care and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

VikramTheGreat

[VikramTheGreat]

Hi @Kdm5270,
 

I hope this helps. Please try and keep us posted on how it works.

Take care and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

VikramTheGreat