New Battery Not charging when plugged in

[DaveS4]

I have installed a new compatible battery and ac adapter.  Have tried multiple solutions I see but none work. Battery will not charge even though plugged in

Windows 10 64bit

HP Pavilion DV6

[Echo_Lake]

@DaveS4

Thank you for posting on HP Support Community.
 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

• 1. Go to Start, search for Device Manager, and open this result.

  2. Expand batteries.

  3. Right-click on the ACPI option (usually the 2nd option) and select delete or uninstall. Follow the prompts.

  4. Shut down the computer. 

  5. Disconnect the charger.

  6. Remove the battery. (only for removable battery)

  7. Hold down the power button for 1 minute.

  8. Insert the battery only. (only for removable battery)

  9. Attempt to turn the battery on.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[DaveS4]

I failed to tell you that when I put just the battery in an tried to boot up I could not do that because there was not enough power in the battery basically it was totally uncharged because of the no charging problem

Thank you

[Echo_Lake]

@DaveS4
Thank you for posting back.

I appreciate your efforts to try and resolve the issue. This sounds like hardware related issue with the battery and in order to fix this issue,  your computer needs to be serviced.  As we have limited support boundaries in the support community as of now. 

I would request you to reach out to our Support and our Support Engineers should be able to check the available service options in order to diagnose the computer physically.  HP Support can be reached by clicking on the following link: www.hp.com/contacthp/
 

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[DaveS4]

I don't understand that suggestion.  This is a brand new battery and brand new ac adapter.  Before changing the battery the old battery would charge but it would not hold the charge.  I notice in the HP Community that there is quite a lot of posts with basically the same problem as far back as 2019.  I can't see spending money of service charges when in fact I don't think it is a problem that requires me sending this laptop to a service center.  NOT CHEAP!

[Echo_Lake]

@DaveS4

Thank you for posting back.

As we performed all the steps and still your experiencing battery issue hence it could be a hardware related issue. 
I would suggest performing system factory reset will put the computer back to the original factory settings in this way all corrupted and outdated software will be removed. 

The HP Cloud Recovery Tool allows you to download recovery software to a USB drive. You can use the downloaded recovery image file in order to install the Windows operating system. 

• Click here: https://support.hp.com/in-en/document/c04758961#AbT3to perform System Recovery (Windows 10) 
• Click here: https://support.hp.com/in-en/document/c06162205 to Use the HP Cloud Recovery Tool (Windows 10)

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.