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New Battery Not charging when plugged in

HP Recommended
HP Pavilion DV6-7010
Microsoft Windows 10 (64-bit)

I have installed a new compatible battery and ac adapter.  Have tried multiple solutions I see but none work. Battery will not charge even though plugged in

Windows 10 64bit

HP Pavilion DV6

HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended


Thank you for posting on HP Support Community.

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

  • 1. Go to Start, search for Device Manager, and open this result.

    2. Expand batteries.

    3. Right-click on the ACPI option (usually the 2nd option) and select delete or uninstall. Follow the prompts.

    4. Shut down the computer. 

    5. Disconnect the charger.

    6. Remove the battery. (only for removable battery)

    7. Hold down the power button for 1 minute.

    8. Insert the battery only. (only for removable battery)

    9. Attempt to turn the battery on.

Hope this helps! Keep me posted for further assistance.
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