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‎12-26-2022 03:54 PM

HP Recommended
Product: HP Envy x360 Convertible
Operating System: Microsoft Windows 10 (64-bit)

The boot drive in the laptop failed, so I replaced it and installed a fresh windows copy. Now the touchpad won’t scroll and the Windows won’t detect the fingerprint scanner. Also, I no longer have the copy of Office that came with the laptop.

 

I assume this is because I need some HP specific customizations/software, so what do I need to get the factory functionality back? I downloaded HP Support Assistant and it didn’t do anything useful, and Windows is up to date. 

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1 ACCEPTED SOLUTION

Accepted Solutions

‎12-26-2022 04:55 PM

HP Recommended

You're very welcome.

 

Below is the link to the driver support section for your notebook:

 

HP ENVY x360 - 15m-cn0011dx Software and Driver Downloads | HP® Customer Support

 

I recommend you install the latest touchpad driver listed from 2019.

View solution in original post

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3 REPLIES 3

‎12-26-2022 04:29 PM

HP Recommended

Hi:

 

There are hundreds of different model variations of HP x360 notebooks, and you are probably correct.

 

You need the drivers from your specific model series' support page in order for the touchpad to work properly.

 

Please post the full model number or product number of your notebook, so I can post the link to the applicable W10 driver page for it.

 

Use this guide for how to find that information...

 

How to Find Your HP Laptop Model Number (Video) | HP® Tech Takes

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‎12-26-2022 04:51 PM

HP Recommended

Thanks for your response. According to the bottom of the laptop the model is 15m-cn0011dx.

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‎12-26-2022 04:55 PM

HP Recommended

You're very welcome.

 

Below is the link to the driver support section for your notebook:

 

HP ENVY x360 - 15m-cn0011dx Software and Driver Downloads | HP® Customer Support

 

I recommend you install the latest touchpad driver listed from 2019.

1 person found this reply helpful
Was this reply helpful? Yes No
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