New HP Spectre x360 13 hanging in sleep and hybernate mode, noise fan, frozen sound and screen

[Karoly2]

I have a brand new Spectre, not working from the beginning, freezing in sleep or hibernate mode or get stuck with sounds in screen sleep mode.  No extra installations were done, except office 360 full package, but the problem was evident from the moment of start. 

So far the support was useless, going through all options, no solutions, having three or four sessions with tech support, installations and so taking hours of time without any solutions, the problem still exists. An endless number of driver installations, variations of new tools to be installed all of them not working.

A promised boot USB never arrived. Now in my view, this is a bad product that would have to be exchanged. There the tech service is reluctant. 

A solution is not given only time robbery. 

I regret to buy this product and will fight for my right for an exchange (that is simply ignored by the support service) and return and likely to change to a more reliable brand. 

If others had a similar problem with a real solution I would be happy to hear the success story.

[Cheron-Z]

@Karoly2

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

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