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New battery does not charge

HP Recommended
OMEN by HP - 17-an005nv
Microsoft Windows 10 (64-bit)

I have installed a new battery (watch photo) to my laptop (OMEN by HP - 17-an005nv) but when i plug in my adapter, the battery does not charge. Is there a possibility that my laptop needs to be reconfigured so as to recognize the new battery?

 

battery_hp_omen1.jpg

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HP Recommended

@NikosPC85 If a new battery isn't working or charging as it should, and you've already checked with an alternate power cord, adapter or another wall outlet, this could be an issue with the battery connector on the system board and the same will need a repair, that said, I suggest you talk to HP support and discuss your options, follow the below steps to get started:

 

1) Click on this link - http://www.hp.com/contacthp/

2) Click on Sign-in or select the product using the below step:

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Click on "Show Options".

Fill the web-form, to populate a case number and phone number for yourself!

 

Also, if you are having trouble navigating through the above options, it's most likely because the device is out of warranty, if yes? please send me a private message with the region you are contacting us from, 

here's how private messages work: Click here for details.

 

P.S: Welcome to HP Community 😉

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.

 

Riddle_Decipher
I am an HP Employee

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