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Mutje
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Message 1 of 2
131
Flag Post
HP Recommended

New case for laptop

15-ae121nd
Microsoft Windows 10 (64-bit)

Hi,

 

My laptop fell on the airport and there is a big dent in a corner. The side of the screen is a little bit loose. I am in Kuala Lumpur, Malaysia, at the moment with a lot of laptop repair shops. The most say they can't order a new titanium case and some say the laptop is very new and therefore they cannot order a new case.

 

I want to know if I can fix my laptop. It doesn't close properly and I don't know how long the side of the screen will stay like this.

 

Thanks

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Retired Omar-E
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Message 2 of 2
114
Flag Post
HP Recommended

New case for laptop

@Mutje

 

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post serial numbers and case details.

 

 

 

I Work for HP
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