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Message 1 of 2
52
Flag Post

New keys for ENVY x360 - 15-ar052sa

HP Recommended
Envy X360
Microsoft Windows 10 (32-bit)

Hi, I need to order some new keys because the letters/symbols have scratched off. I've searched for hours online and already ordered one set which weren't correct. It's a minefield trying to find the right ones! Can anyone help find the right keys, not just a website that sells keys!

1 REPLY 1
HP Support Agent
HP Support Agent
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Message 2 of 2
Flag Post
HP Recommended

@TechSupSucks

 

I reviewed your post and I understand that you are looking for replacement keys.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I would like to inform you that HP doesn’t replace individual keys and the entire keyboard needs to be replaced.

 

You can purchase all the replacement parts available for your computer from the HP part surfer.

 

Follow the steps in the below article for detailed instructions.

 

https://support.hp.com/us-en/document/c00372736

 

Or else you can contact the support team and they will assist you in ordering the part.

 

Here is how you can get in touch with support.

 

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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