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HP Recommended
ENVY x360 Convertible
Microsoft Windows 10 (64-bit)

Hi, I bought this Envy notebook a few months ago and since purchase it has always run hot from startup.

Not sure which comes first, but sometimes the fan will come on quickly after startup even though the laptop doesn't feel hot to touch.

I only really use the system for web-based emails, files, website browsing etc. (a few pages open at once).

At most I open a basic spreadsheet or Word document to review as well.

Can someone give me an idea of whether I should have the hardware inspected under warranty or if something else is going on.

Based on another thread, I installed SpeedFan and it can only show temperatures right now, which seem high, and I'm only using 2 web browsers...

SpeedFan temps.PNG

1 REPLY 1
HP Recommended

Hi @Binni37

 

Welcome to the HP Support Community. 

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

 

Thank you for visiting the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Have a great day! 

Asmita
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.