New replacement battery not charging

[drIma21]

My 2017 Spectre x360 has its battery died around last year and I just replaced the battery about 5 days ago.  The problem began when on the first use, the battery percentage won't move although I charged it for more than an hour. It stuck at 60% even after charging and using the laptop on battery power. After a quick google, I figured it could be just a calibration issue and it will go away after the battery discharged and recharge again.

After the battery completely discharged (I checked the laptop won't power up on battery),  I tried charging the battery but this time it stuck at 0% all the time. If I remove the power, the laptop will still run but not long. So I tried reattaching the connection and it gives me mixed result all the time.

Sometimes the battery will charge normally but then will stop somewhere randomly (sometime at 4%, 8%,27%). At most I managed to get around 50% before the problem comes back.  Other time the laptop would not detect a battery, or I would get the error 601 when booting up. Sometimes it would display battery at 255%. The laptop can still run on battery for a while but will just die randomly later.

I've tried reinstalling the driver many times, fresh install windows and updating bios. None works. Now I'm trying to charge it for 8-10 hours to see if it would do anything. Tbh I'm not expecting much out of this.

Is this a hardware problem or a software problem? Is the new battery broken or could it be something is broken at the charging board? Any help?

[Echo_Lake]

@drIma21

Thank you for posting on the HP Support Community.

• Did this happen after a recent window or software update?
• Did you try another charger?
• Does the notebook shut down immediately (right after you unplug the charger)?
• Do you get any error message on your notebook (Such as Plugged in, not charging, etc.)?

While you respond to that, let's try these steps: 

Hard Reset: Follow steps from the link: https://hp.care/2GnkMa8. (do not skip any troubleshooting steps even if you feel steps are repeating)

BIOS default: 

1. Turn off the computer and wait five seconds.
2. Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
3. On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
4. Press F10 to Save and Exit.
5. Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
6. Follow the prompts to restart your computer. If the issue persists, follow the next steps.

Run hardware diagnostics test on battery and Charger:

Use the following steps to open the Component Tests menu.

1. Hold the power button for at least five seconds to turn off the computer.
2. Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.
3. On the main menu, click Component Tests.
4. The Component Tests menu displays. Your Component Tests menu might be different, depending on the components installed on your computer.
5. To run both tests simultaneously, in the Component Tests menu, click Power Source, and then click Run once. Each component can also be tested individually.

AC Adapter Test:

The AC Adapter test provides an interactive test to determine if the AC power adapter is functioning properly. A good battery is required for this test. Before running the AC Adapter Test, HP recommends verifying that your computer can receive power by connecting a known working AC adapter.

Follow these steps to perform the AC Adapter Test.

• In the Component Tests menu, click Power, and then click an AC Adapter Test.
• Click Run once.
• The AC Adapter Test begins.
• When the test is complete, the results are displayed on the screen.

Battery Test:

Follow these steps to perform the Battery Test:

1. In the Component Tests menu, click Power, and then click Battery.
2. Click Run once. The Battery Test begins.
3. When the battery test is complete, the results are displayed on the screen. For additional battery information, click Battery Details.

If the test passes, continue with these steps:

1. Go to Start, search for Device Manager, and open this result.

2. Expand batteries.

3. Right-click on the ACPI option (usually the 2nd option) and select delete or uninstall. Follow the prompts.

4. Shut down the computer. 

5. Disconnect the charger.

6. Remove the battery.

7. Hold down the power button for 1 minute.

8. Insert the battery only.

9. Attempt to turn the battery on.

• If possible, try an alternate charger.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[drIma21]

Hi sorry for the late reply. I was so busy these couple of months with works that I kinda forget about it.

In the meantime, I've been using it plugged into the wall continuously. I know this might destroy the battery that I just bought but I really need my computer for works, especially during what happens right now.

I've tried out the steps listed and none of it works. When I try to reseat the battery connection, it works for a short time (charging in normally) before failing again. On further inspection, I found that the problem might lie with the connector. If I can get it into a certain position, it will work but any disturbance after that will stop it from working normally.

Anyway, since I really needed to use a computer I right now, I figured that I'm just going to send it to a repair shop and get them to look at it.

[Echo_Lake]

@drIma21

Thank you for posting back. 

I appreciate your efforts to try and resolve the issue. This sounds like an issue with Ac adapter or DC-in port.

As you've mentioned getting it physical diagnosis will fix the issue. Please feel free to contact us here anytime you need any further assistance.