Newly bought HP notebook heats up instantly in 5-10 min after being turned on

[SaltanatKZ]

Hello, I bought a HP notebook on June 24, 2024 and installed Windows on July 5, 2024. In the afternoon, on day of Windows installation, I found out that HP notebook fastly heats up after switching on ( in around 5-10 min). I just worked with Word and opened google chrome 4-5 websites for my work to translate the text. I did not use video or any other heavy programs, and did not play games. But still the newly bought my notebook heats up very fastly. That is, I am trying to say that  it gets warm even hot when I touch the area upside of keyboard first, then  the heats goes  down and reaches some part of key board, for example "Back" and "delete" key boards heats up. And heat is especially feeling from the bottom side of notebook (on centerline from bottom of notebook). 

I went to AS center named RSS Center located in Astana city (Kazakhstan). They diagnozed and said found nothing. But I doubt regarding their qualification. The problems is not solved. I ask you for your cooperation and help me to solve this issue. It is very uncomfortable working with  hot key boards. 

[Irfan_06]

Hi @SaltanatKZ,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to help you.

I see that you are facing an overheating issue with your Laptop.

Please follow the below steps to fix the issue.

A) Update the BIOS for your PC by clicking on the link.

Make sure you keep only the charger plugged in while updating the BIOS for your PC.

Click on the + sign next to BIOS and then download the file.

Open the file and follow the on-screen instructions to complete the update.

B) Install all the pending updates for the Windows operating system following the below steps.

go to Start > Settings > Update & Security > Windows Update and select Check for updates. If the upgrade is available for your device and you want to proceed, download and install it.

C) If the issue still persists, refer to the steps on this link to further troubleshoot and let me know if that resolves the issue.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a good day.

Irwin6

HP Support