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‎08-06-2020 03:17 PM

HP Recommended
Product: Emvy X360 15"
Operating System: Microsoft Windows 10 (64-bit)

I cant find for the life of me, Anywhere on HP's site that actually gives me any help it's all digital and even then I can't find what I need.

I'm only typing here now in hopes someone useful reads it and can actually help.

My PC since I got it has had nothing but issues with hardware. The trackpad clicks by itself, the screen is bleeding backlight and now my speakers are crackling, I have treated this laptop extremely well but they just seem to fall apart. It's not exactly good considering they cost a premium. I paid over £700 for this mess of issues. I just want to send it off to be repaired. It's in warranty and I even bought HP Care when I bought it but I can't seem to find anywhere that I can actually report the issue or send it in.

I need this laptop for uni and I can't believe hoe many the build is. I love it but it's literally crumbling.

3 REPLIES 3

‎08-07-2020 09:41 AM

HP Recommended

@JackQ

Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, As we have limited support boundaries in the support community as of now.

I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/


Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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‎08-24-2020 01:31 PM

HP Recommended

None of those are actual points of support though. I sent an email 10days ago and still haven't heard anything from back the virtual agent just tells you to check out the "other support options" but there aren't any 😂. I've never known anything like it.

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‎08-26-2020 08:10 AM

HP Recommended

@JackQ

Thank you for posting on the HP Support Community.


Don't worry as I'll be glad to help, in order to bring your issue to the attention of an appropriate team within HP. I am sending you a private message. Please check the mailbox icon at the top-right corner of this screen.

ECHO_LAKE
I am an HP Employee

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