Product: HP ENVY TouchSmart m6-k022dx Sleekbook (ENERGY STAR)
Operating System: Microsoft Windows 10 (64-bit)
For a while now, my laptop has needed to be plugged in with the power cord to operate. The second I unplug it, it shuts down. Something is clearly fatally wrong with the battery system. If I hover over the battery icon on the system tray, it says "no battery detected". Also, if I run the battery check up tool on the HP Support Assistant, it also says it cannot detect a battery.
I've opened up the laptop and checked to see that, yes, the battery is still in there and has not magically disappeared. And, to the bets I can tell, it seems to be plugged in and the connection seems solid.
I am ready to buy a new battery. However, before I do this, I'm wondering if there is some way I could check if it is indeed the battery that is the issue, rather than some internal batter connection cable or something? In other words, I want to make sure buying a new battery will actually fix the problem before I make the purchase. Is there any way I could assure this?
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