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‎08-18-2019 02:35 PM - edited ‎08-18-2019 02:38 PM

HP Recommended
Product: Pavilion 17-g015
Operating System: Microsoft Windows 10 (64-bit)

My Pavilion 17-g015 has no power. I don't get an LED when I plug it up to the power supply and it will not power on. I replaced the power cable inside hoping that was it, still nothing. I have two power supply cords which both work when tried with my other laptop. The pavilion was working just 20 minutes before when it was turned off, I plugged it up and tried to power on, that's when I noticed it wasn't getting power and hasn't since. I have also tried a hard reset with battery out and unplugged holding the power button for 30 seconds and 60 seconds. Nothing works. When I had it opened up nothing looked fried or disconnected.

1 REPLY 1

‎08-20-2019 03:22 PM

HP Recommended

@smokeatr23

 

I would request you to contact HP Support for Service Options since this is an issue with the Motherboard

 

Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true and select your Country to get the Contact details for HP Support

 

Thank you

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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