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I just bought my slatex2 OS android 4.2

But it turn out that it can't be charge at all when I plug in the charger it will just turn on and can not be charge

1 REPLY 1
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@1Alpert

 

Welcome to HP Community

 

I have gone through your Post and would like to help

 

This seems to be an issue with the Battery holding charge

 

Please ensure the is up to date

 

1. Turn off your computer and plug in the AC adapter. 2. Turn on your computer, and connect to the Internet. 3. To access Settings, touch the All Apps icon, and then touch Settings. 4. Under About tablet, touch System updates, and then touch Check now. 5. Follow the on-screen instructions to finish the process. The system may reboot as updates are applied.

 

If the issue persists please contact HP Support in your Region for Battery Replacement

 


1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.

 

Thank you

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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